Job Description
Join Atlanta Connect Solutions as a Part-Time Customer Experience Specialist and enjoy the flexibility of a tailored schedule while making a meaningful impact. We're seeking empathetic professionals to deliver exceptional support in our fast-paced, collaborative environment. This hybrid role offers 20-25 hours per week with customizable shifts, including weekend options. Perfect for students, parents, or professionals seeking work-life balance. Our competitive compensation includes performance bonuses and growth opportunities into full-time roles.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders using our CRM system
- Collaborate with team to maintain accurate customer records
- Identify and escalate complex issues to senior specialists
- Contribute to process improvement initiatives
- Maintain service level targets of 95%+ satisfaction
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in tech or retail
- Proficiency with CRM platforms (Salesforce a plus)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable internet connection for remote work
- Available for evening/weekend shifts