Job Description
Join our award-winning team as a Part-Time Customer Experience Specialist at Heartland Hospitality Group! We're seeking enthusiastic professionals to deliver exceptional guest experiences at our premier downtown Omaha location. This flexible role offers 20-25 hours weekly with evening and weekend shifts, perfect for students or those seeking work-life balance. Enjoy competitive pay, free parking, and a dynamic team environment while building valuable hospitality skills.
Responsibilities
- Deliver personalized customer service through phone, email, and in-person interactions
- Manage reservation systems and coordinate guest check-in/check-out processes
- Resolve guest inquiries and concerns with empathy and efficiency
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain accurate guest records and update CRM systems
- Contribute to team training sessions and process improvements
- Uphold brand standards and maintain pristine facility appearance
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 1 year customer service or hospitality experience preferred
- Exceptional communication and problem-solving abilities
- Proficient with reservation software and MS Office Suite
- Ability to work flexible schedules including weekends/holidays
- Strong attention to detail and organizational skills
- Positive attitude and passion for exceeding guest expectations
- Valid Nebraska driver's license if required for site visits