Job Description
Join our dynamic team as a Part-Time Customer Experience Specialist at Urban Hospitality Group! We're seeking a passionate individual to deliver exceptional service in our vibrant downtown Chicago location. This flexible-hours role is perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and the opportunity to grow within our award-winning hospitality brand. Why you'll love working with us:
- Complimentary meals during shifts
- Employee discounts on all services
- Flexible scheduling options
- Opportunities for advancement
Responsibilities
- Deliver outstanding customer service across all guest touchpoints
- Manage reservations and coordinate guest inquiriesMaintain detailed records of guest preferences and feedback
- Collaborate with cross-functional teams to ensure seamless operations
- Uphold brand standards and cleanliness protocols
- Process payments and handle cash transactions accurately
- Assist in resolving customer concerns with empathy and efficiency
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in reservation management systems
- Strong problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Valid Illinois driver's license (if required for occasional errands)
- Basic knowledge of Chicago tourism landscape preferred