Job Description
Join TechFlow Solutions as a Part-Time Customer Experience Specialist in Raleigh, NC! We're seeking tech-savvy individuals to deliver exceptional support in our fast-growing startup environment. This flexible role (20-25 hrs/week) combines technical troubleshooting with client relationship management in our modern downtown office. Perfect for students or career changers seeking part-time tech experience with growth potential. Enjoy competitive pay, hybrid work options, and a dynamic team culture.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for software clients
- Document client interactions and resolutions using CRM systems
- Collaborate with engineering teams to escalate complex technical issues
- Conduct client onboarding sessions for new software features
- Monitor support ticket queues and maintain response SLAs
- Identify opportunities to improve client experience workflows
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or technical support experience
- Proficiency with Windows/macOS and cloud-based applications
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities