Job Description
Join our dynamic team at Urban Retail Collective as a Part-Time Customer Experience Specialist! We're seeking passionate individuals to elevate our customers' journey through exceptional service and brand advocacy. This role offers flexible hours (20-25 hrs/week) in our flagship London store, perfect for students or professionals seeking work-life balance. You'll be the face of our premium lifestyle brand, delivering memorable interactions that drive loyalty and sales growth.
We provide comprehensive training, competitive hourly rates, and a vibrant team culture focused on personal development. Enjoy staff discounts, quarterly performance bonuses, and opportunities to work with innovative retail technologies. Apply now to become part of London's most exciting retail transformation!
Responsibilities
- Deliver personalized customer service through in-store consultations and digital engagement
- Drive sales through product knowledge demonstrations and upselling techniques
- Manage inventory systems with precision, ensuring stock accuracy and visual merchandising standards
- Operate POS systems efficiently while processing transactions and returns
- Collaborate with team members to achieve weekly sales targets and KPIs
- Contribute to store ambiance through attentive floor coverage and cleanliness maintenance
- Participate in seasonal promotions and launch events with enthusiasm
- Provide feedback to management on customer trends and operational improvements
Qualifications
- Previous retail or hospitality experience preferred but not essential
- Exceptional communication skills with natural rapport-building ability
- Strong attention to detail and organizational capabilities
- Proficiency in using mobile devices and basic retail software
- Flexibility to work evenings, weekends, and bank holidays
- Positive attitude with problem-solving mindset under pressure
- Valid right to work in the UK with reliable transport access
- Passion for premium brands and customer-centric values