Job Description
Join our dynamic team as a Night & Weekend Support Specialist at Apex Solutions Group! We're seeking dedicated professionals to provide exceptional customer service during non-traditional hours. This role offers flexibility for students, parents, and night owls while delivering high-quality technical support to our global clientele. Enjoy competitive compensation, modern workspaces, and opportunities for growth in a supportive environment.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and email during evening and weekend shifts
- Troubleshoot hardware/software issues using remote diagnostic tools
- Document cases meticulously in CRM systems with detailed resolution steps
- Collaborate with on-call engineers during complex escalations
- Maintain SLA compliance across all customer interactions
- Contribute to knowledge base updates and training materials
- Proactively identify recurring issues for process improvement
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years in customer service or IT support role
- Proficiency with Windows/macOS and basic networking concepts
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Available for flexible shifts (evenings, weekends, holidays)
- Basic scripting knowledge (Python/PowerShell) a plus
- CompTIA A+ or equivalent certification desirable