Job Description
Are you a night owl looking for a rewarding career?
Apex Support Solutions is currently hiring Part-Time Technical Support Specialists for our night shift operations in Tucson, Arizona. We are seeking dedicated individuals who thrive in a flexible environment and can provide top-tier support to our clients after hours.
Why Join Us?
- Flexible Schedule: Choose the shifts that fit your lifestyle.
- Competitive Pay: Earn $18-$24/hour based on experience.
- Remote Options: Work from home or on-site.
We are looking for a reliable team player to join our growing roster. If you have a knack for problem-solving and a passion for helping others, we want to hear from you!
Responsibilities
- Monitor and respond to incoming technical support tickets via phone and email.
- Diagnose and troubleshoot hardware and software issues for remote clients.
- Document all technical interactions and resolutions in the CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Maintain a high level of customer satisfaction during off-peak hours.
Qualifications
- High school diploma or equivalent required; Associate degree in IT preferred.
- 1+ years of experience in technical support or customer service.
- Ability to work independently during night shifts.
- Strong problem-solving skills and attention to detail.
- Basic knowledge of Windows, macOS, and networking protocols.