Job Description
Are you looking for a flexible schedule with the night shift jobs in Virginia that offer real work-life balance? Apex Digital Solutions is seeking a detail-oriented Technical Support Specialist to join our elite remote team. In this role, you will provide critical technical assistance to our clients during off-peak hours, ensuring that business operations continue smoothly without interruption.
We pride ourselves on a modern, high-conversion work environment that prioritizes employee well-being and professional growth. If you have a knack for troubleshooting and enjoy working independently in a quiet setting, we want to hear from you.
Responsibilities
- Diagnose and resolve hardware and software technical issues for clients via phone and ticketing systems.
- Provide exceptional customer service, ensuring client satisfaction and retention.
- Maintain accurate, up-to-date documentation for all support tickets and resolutions.
- Collaborate with the day-shift team to escalate complex issues and share insights.
- Assist in the installation, configuration, and maintenance of company software and peripherals.
- Monitor system performance and proactively identify potential downtime.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- 1+ years of experience in technical support, helpdesk, or customer service.
- Strong working knowledge of Windows and macOS operating systems.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM EST).
- Excellent written and verbal communication skills with a professional demeanor.
- Ability to troubleshoot common connectivity and hardware problems.