Job Description
We are seeking a dedicated Night Shift Technical Support Specialist to join our elite team in Minneapolis, MN. If you thrive in a flexible environment and enjoy solving complex technical problems while the world sleeps, this is the opportunity for you. We offer competitive pay, comprehensive benefits, and the chance to work with cutting-edge technology in a supportive culture.
Why Choose Us?
- Flexible work schedules tailored to your lifestyle.
- Competitive hourly rates with performance bonuses.
- Comprehensive training and professional development.
Responsibilities
- Provide 24/7 technical assistance and troubleshooting for enterprise clients.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all technical interactions and resolutions in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Monitor system performance and alert management to potential outages.
- Maintain a high level of customer satisfaction through empathetic communication.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- 1-2 years of experience in technical support or help desk roles.
- Strong problem-solving skills and technical aptitude.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Familiarity with remote support tools and ticketing systems.