Job Description
Join Our Elite Night Team!
Are you a night owl with a knack for technology? San Diego Tech Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our dynamic team. We offer a competitive salary, flexible scheduling, and the chance to make a real impact in the lives of our customers.
As part of our premium support division, you will be the first line of defense for our clients, ensuring their systems run smoothly while they rest. If you are looking for a part-time role that offers autonomy and growth, apply today.
Responsibilities
- Provide 2nd-tier technical troubleshooting via chat and email during night hours.
- Diagnose and resolve hardware and software issues for enterprise clients.
- Maintain accurate documentation in our ticketing system (Zendesk/ServiceNow).
- Collaborate with day-shift engineers to resolve escalations.
- Conduct nightly system health checks and security audits.
- Stay updated on the latest tech trends and internal protocols.
Qualifications
- High school diploma or equivalent; Associate degree in IT is a plus.
- 1-2 years of experience in customer support or technical help desk.
- Strong knowledge of Windows, macOS, and mobile OS troubleshooting.
- Excellent written communication skills and typing speed.
- Ability to work independently and maintain focus in a quiet environment.
- Must be available to work 10:00 PM to 6:00 AM (4 days on/3 days off rotation).