Job Description
Join our dynamic team as a Night Shift Part-Time Customer Service Specialist in Philadelphia! We offer unparalleled flexibility with evening and overnight shifts designed around your lifestyle. This role is perfect for students, parents, or anyone seeking work-life balance without sacrificing professional growth. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions are valued. Our state-of-the-art facility in downtown Philadelphia provides a safe, modern workspace with all amenities. Apply today and transform your evening hours into a rewarding career opportunity!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening/night shifts
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Identify upsell opportunities and promote company services appropriately
- Adhere to strict SLAs and quality metrics during overnight operations
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in night shift environments
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional problem-solving skills with calm demeanor under pressure
- Ability to work independently with minimal supervision during overnight hours
- Flexibility to cover variable shifts (evenings, weekends, holidays)
- Valid Pennsylvania driver's license (for occasional off-site duties)