Job Description
Are you looking for a role that offers the perfect work-life balance? Join our dynamic team as a Night Shift IT Support Specialist. We are seeking a tech-savvy professional to provide critical support to our clients during the evening hours.
Working the night shift allows you to enjoy your afternoons and weekends completely free. You will be the backbone of our technical operations, ensuring seamless service delivery 24/7.
Responsibilities
- Provide Tier 2 and Tier 3 technical support via phone and remote desktop.
- Troubleshoot hardware, software, and network connectivity issues.
- Monitor system alerts and respond to critical incidents promptly.
- Document all tickets and resolutions in the ticketing system.
- Collaborate with the day shift team to ensure smooth handovers.
Qualifications
- Minimum of 2 years of IT support experience (Night shift experience preferred).
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with remote access tools (VPN, TeamViewer).
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.