Job Description
Are you looking for a role that fits your lifestyle? Apex Tech Solutions is currently hiring for Night Shift Customer Support positions in San Antonio. We offer a dynamic work environment where you can help clients while enjoying flexible evening and weekend hours.
As a Night Support Specialist, you will be the first line of defense for our clients, ensuring they receive top-tier technical assistance when they need it most.
Responsibilities
- Provide exceptional technical support via phone, email, and chat during evening and weekend shifts.
- Diagnose and troubleshoot software and hardware issues for a diverse client base.
- Document all customer interactions and resolutions in our CRM system accurately and timely.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Maintain a positive and professional demeanor, regardless of the time of day.
Qualifications
- High school diploma or GED required.
- Previous customer service or technical support experience is a plus.
- Strong computer literacy and troubleshooting skills.
- Must be available to work rotating shifts, including evenings, nights, and weekends.
- Excellent verbal and written communication skills.