Job Description
Are you a problem-solver looking for flexible evening hours in the heart of San Francisco? SF Digital Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our high-performance team. We offer competitive pay, a dynamic tech environment, and the work-life balance you deserve.
As a part-time evening representative, you will be the voice of our brand during our peak operational hours. We are looking for individuals who thrive in a fast-paced environment and possess a genuine passion for helping others.
Responsibilities
- Resolve complex customer inquiries via phone, email, and live chat with a focus on accuracy and empathy.
- Manage and prioritize a high volume of incoming support tickets during evening shifts (6:00 PM - 2:00 AM).
- Document all customer interactions and technical issues in our CRM system (Salesforce/Zendesk) to ensure seamless handoffs.
- Collaborate with the day-shift technical team to troubleshoot escalated issues and implement long-term solutions.
- Identify trends in customer feedback and suggest improvements to enhance the user experience.
- Maintain a professional and positive demeanor while navigating difficult customer situations.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Previous experience in customer service, technical support, or retail is highly desirable.
- Must be available to work evenings and weekends as required.
- Strong verbal and written communication skills in English.
- Proficient in using computers, web browsers, and CRM software.
- Ability to work independently with minimal supervision.