Job Description
Join ConnectCare Solutions and kickstart your career with a flexible evening role requiring zero experience! We're seeking motivated individuals to join our dynamic customer service team in Minneapolis. Enjoy competitive pay, comprehensive paid training, and a supportive work environment that values your growth.
Perfect for students, parents, or career-changers seeking work-life balance, this position offers evening shifts (5 PM - 9 PM) with flexible scheduling options. No prior experience needed – we invest in your success through our industry-leading training program.
Why ConnectCare Solutions?
- Industry-leading onboarding with mentorship opportunities
- Health/dental benefits for part-time employees
- Clear advancement paths to leadership roles
- Modern, tech-forward workplace culture
- Recognition programs for top performers
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to optimize service delivery
- Participate in ongoing product knowledge training
- Meet performance metrics for customer satisfaction and resolution rates
- Maintain compliance with company policies and data security protocols
Qualifications
- No experience required – comprehensive training provided
- Excellent communication and active listening skills
- Strong problem-solving abilities and adaptability
- Basic computer literacy with willingness to learn new systems
- Reliable transportation to our Minneapolis location
- Ability to work independently and as part of a team
- Flexibility to cover evening shifts (5 PM - 9 PM)
- High school diploma or equivalent (preferred)