Job Description
Are you a night owl looking for a flexible schedule?
Apex Support Solutions is currently seeking dedicated Night Shift Customer Support Representatives to join our growing team in New York City. We offer a competitive hourly wage and the flexibility you need to balance your lifestyle.
As a Night Shift Specialist, you will be the first line of support for our valued clients, ensuring their technical issues are resolved efficiently while they rest.
Why Join Us?
- Flexible schedule tailored to night shift availability.
- Competitive hourly pay ranging from $18.00 - $25.00.
- Remote and hybrid work options available.
- Professional development and career growth opportunities.
Apply today to start your journey with us!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat during night hours.
- Provide accurate technical troubleshooting and product information to resolve issues.
- Document all customer interactions and solutions in our CRM system.
- Maintain a high level of professionalism and empathy in all communications.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management when necessary.
- Stay updated on product knowledge and company policies.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or technical support experience is a plus.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong problem-solving skills and attention to detail.
- Proficient in Microsoft Office Suite and web navigation.
- Ability to work independently in a remote or hybrid environment.
- Excellent verbal and written communication skills.