Job Description
Are you looking for a rewarding career with a flexible schedule?
Apex Support Solutions is currently seeking a detail-oriented and friendly Evening Customer Service Representative to join our growing team in Minneapolis. We pride ourselves on our weekly pay structure and commitment to employee satisfaction.
As a part-time representative, you will play a crucial role in ensuring our clients receive top-tier support during the evening hours. This is an excellent opportunity for students or professionals seeking a work-life balance.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with patience and professionalism.
- Update customer information accurately in our CRM database.
- Collaborate with team leads to identify process improvements.
- Maintain a professional and positive demeanor during peak hours.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently in a fast-paced environment.
- Reliable internet connection and quiet workspace (if remote hybrid).