Job Description
Welcome to NOLA Night Operations, where we are redefining the night shift experience in the heart of New Orleans. We are currently seeking a highly motivated Night Shift Customer Support Specialist to join our dynamic team. If you thrive in a fast-paced environment and are looking for a flexible schedule that fits your lifestyle, this is the opportunity for you.
We pride ourselves on delivering top-tier service around the clock. As a member of our team, you will play a crucial role in maintaining our reputation for excellence while enjoying the unique rhythm of the Crescent City. Join us and turn your evening hours into a rewarding career path.
Responsibilities
- Provide exceptional support to customers via phone, email, and chat during evening and weekend hours.
- Resolve customer inquiries and issues efficiently and accurately.
- Document all interactions and solutions within the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Maintain a positive and professional demeanor in a high-volume call center environment.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or support roles is a plus.
- Ability to work rotating shifts, including evenings, nights, and weekends.
- Strong written and verbal communication skills.
- Proficiency with computers and CRM software.