Job Description
Join FlexiCash Solutions and transform your schedule into extra income! We're urgently seeking motivated Part-Time Customer Service Specialists in San Antonio, VA to deliver exceptional experiences while earning competitive hourly rates. This flexible role is perfect for students, parents, or anyone seeking supplemental income with no nights or weekends required.
As a cornerstone of our client success team, you'll resolve inquiries efficiently, maintain accurate records, and contribute to a dynamic, fast-paced environment. Enjoy immediate start dates, paid training, and consistent weekly schedules—all while building transferable skills in communication and problem-solving.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and speed
- Process transactions, troubleshoot billing issues, and resolve service disruptions
- Update CRM databases with precise customer interaction details and resolution notes
- Collaborate with team members to escalate complex issues and maintain service standards
- Meet/exceed productivity targets while maintaining 95% customer satisfaction score
- Participate in ongoing training to master product knowledge and compliance protocols
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Exceptional verbal communication and conflict resolution abilities
- Reliable transportation and flexible availability (evenings/weekends optional)
- Ability to multitask in a fast-paced environment with minimal supervision
- Positive attitude and commitment to delivering outstanding service