Job Description
Are you looking for evening part time jobs in Louisville, KY that offer the perfect work-life balance? Apex Digital Solutions is expanding our night shift team and is seeking a dedicated Night Shift Customer Support Specialist to join our elite group of professionals.
We provide a dynamic, fast-paced environment where your skills directly impact our client satisfaction rates. Whether you are an experienced tech expert or a natural problem solver, we want to hear from you. This role is ideal for individuals seeking a flexible schedule who wish to avoid rush-hour traffic while earning a competitive income.
Key Highlights of the Role:
- Flexible Hours: Evening shifts ranging from 4:00 PM to 12:00 AM or 5:00 PM to 1:00 AM.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Remote Options: Work from the comfort of your home or our Louisville office.
Don't miss this opportunity to advance your career in a supportive, modern setting. Apply today to secure your spot on our night team!
Responsibilities
- Resolve incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Diagnose and troubleshoot technical issues to provide effective solutions to evening users.
- Maintain accurate records of all customer interactions and resolutions in our CRM software.
- Collaborate with the day-shift team to ensure seamless transitions and continuity of service.
- Identify recurring customer issues and provide feedback to management for process improvement.
- Adhere to company policies and quality assurance standards during all shifts.
- Provide a friendly, professional, and empathetic experience to every client contact.
Qualifications
- High school diploma or GED required; associate degree or technical certification preferred.
- Previous experience in customer service or technical support (1+ years preferred).
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Basic proficiency with computers and software applications.
- Must be reliable, punctual, and able to commit to a consistent evening schedule.