Job Description
Are you looking for a rewarding career with a flexible schedule? Apex Logistics & Support is seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team in Louisville, KY.
We offer a competitive hourly rate, comprehensive benefits, and a supportive work environment perfect for night owls looking to excel. If you thrive in a quiet, focused setting and enjoy helping others, this is the perfect role for you.
Responsibilities
- Manage high-volume inbound inquiries via phone, email, and chat during evening hours.
- Resolve complex customer issues with a focus on empathy and efficiency.
- Log all interactions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Maintain a deep understanding of product knowledge and company policies.
- Identify and escalate recurring operational issues to management.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of customer service experience preferred.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong written and verbal communication skills.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to work independently in a quiet environment.