Job Description
Are you looking for a flexible job that fits perfectly around your class schedule? Apex Global Solutions is currently seeking a dedicated Night Shift Customer Support Associate to join our growing team in Miami, FL. If you thrive in a dynamic environment and are open to evening shifts, we want to hear from you.
As a leading provider of technical support services, we pride ourselves on excellent customer service and employee satisfaction. We offer a competitive salary, comprehensive benefits, and a supportive culture that values work-life balance.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening hours.
- Troubleshoot technical issues and provide step-by-step solutions to resolve customer problems.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Stay updated on product knowledge and company policies to provide accurate information.
- Escalate complex issues to senior support staff when necessary.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Must be available to work evening shifts (e.g., 4:00 PM – 12:00 AM or similar).
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection is mandatory.
- Ability to work independently with minimal supervision.
- Student-friendly schedule; prior experience in customer service is a plus but not required.