Job Description
We are currently seeking dedicated Night Shift Customer Support Associates to join our dynamic team in Columbus, Ohio. If you are looking for a flexible schedule that fits around your lifestyle, this is the perfect opportunity. We value reliability, empathy, and technical aptitude in our evening and weekend operations.
As a Night Shift Associate, you will be the voice of Apex Logistics, ensuring our clients receive top-tier support during off-peak hours. We offer a quiet, focused environment and competitive pay for those willing to work during the evening and weekend.
Why Apply?
- Flexible Scheduling: Primarily evening and weekend shifts.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Modern Environment: Work in a state-of-the-art facility.
- Growth Opportunities: Potential for full-time conversion and career advancement.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening and weekend hours.
- Resolve technical issues and troubleshoot logistics-related problems efficiently and accurately.
- Maintain accurate records of customer interactions and case resolutions in the CRM system.
- Collaborate with the day-shift team to ensure seamless handover of ongoing critical issues.
- Adhere to all company policies, safety protocols, and quality assurance standards.
- Identify trends in customer feedback and suggest improvements to the support team.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, technical support, or logistics is a plus.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Strong computer literacy, including proficiency with MS Office and CRM software.
- Excellent verbal and written communication skills with a focus on empathy and professionalism.
- Ability to work independently and remain focused in a quiet environment.