Job Description
Join Omaha Connect Solutions as a Night Shift Customer Specialist and enjoy the perfect blend of flexibility and growth! We're seeking motivated individuals to deliver exceptional service during evening hours (PM shift) while maintaining a healthy work-life balance. This role offers competitive pay, comprehensive training, and a supportive team environment. Ideal for students, parents, or anyone seeking a rewarding night-time career with schedule autonomy.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening hours
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics including resolution rates and customer satisfaction scores
- Contribute to process improvement initiatives for night shift operations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution aptitude
- Ability to work independently with minimal supervision
- Basic computer proficiency with MS Office and CRM tools
- Flexible availability between 5 PM - 2 AM (schedule customization possible)