Job Description
Join NexGen Solutions as a Part-Time Customer Experience Specialist and enjoy the freedom of a flexible schedule while making an impact! We're seeking empathetic professionals to deliver exceptional service across digital and in-person channels. Perfect for students, parents, or career-changers seeking work-life balance. With competitive pay, remote/hybrid options, and growth opportunities, this role empowers you to thrive professionally without sacrificing personal commitments.
Why Choose Us?
- Industry-leading flexible scheduling (evenings/weekends available)
- Hyework model with optional office collaboration
- Comprehensive paid training and certifications
- Health benefits for 20+ hours/week
- Employee discounts on tech products
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Manage CRM system to document interactions and track resolution metrics
- Collaborate with cross-functional teams to resolve complex issues
- Identify process improvement opportunities and share feedback
- Maintain product knowledge through continuous learning modules
- Support seasonal projects and peak demand periods
- Contribute to team knowledge base with best practices
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant internship
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication and problem-solving abilities
- Available 20-25 hours/week with customizable schedule
- Self-motivated with strong time management skills
- Comfortable working independently and in team settings
- Authorized to work in the United States