Job Description
Join MetroCare Solutions and transform your evenings into rewarding opportunities! We're seeking dedicated Night Shift Customer Service Specialists to deliver exceptional care during flexible weekend and overnight shifts in Dallas, TX. This role offers premium compensation ($18-22/hr), schedule autonomy, and the chance to make a real impact on our community's well-being. Perfect for students, parents, or anyone seeking work-life balance with competitive benefits including paid training and advancement pathways.
Our state-of-the-art Dallas facility operates 24/7, meaning you'll enjoy modern amenities, supportive management, and a diverse team environment. Whether you're starting your career or adding flexibility to your schedule, this position combines meaningful work with the freedom you deserve. Apply today and discover why 92% of our night shift staff report high job satisfaction!
Responsibilities
- Deliver empathetic customer service during overnight and weekend shifts
- Manage patient inquiries and resolve issues through multiple communication channels
- Maintain accurate documentation in our HIPAA-compliant digital systems
- Coordinate with cross-functional teams to ensure seamless service delivery
- Monitor patient data and escalate critical issues following protocol
- Participate in continuous improvement initiatives for night shift operations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or healthcare support experience
- Availability for flexible weekend schedules (Sat/Sun) and overnight shifts
- Proficiency with digital systems and multitasking in fast-paced environments
- Strong communication skills with ability to remain calm under pressure
- Basic medical terminology knowledge (training provided)
- Valid Texas ID and reliable transportation