Job Description
Join Seattle's premier hospitality team as a Night Shift Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during evening hours. Enjoy competitive pay, flexible scheduling, and a vibrant team atmosphere while working in Seattle's bustling downtown district. Perfect for students, career changers, or anyone seeking a dynamic part-time opportunity with growth potential.
Why Work With Us?
- Night shift premium pay ($20-$25/hr)
- Comprehensive training program
- Free downtown parking
- Employee discounts on local attractions
- Health benefits for part-time employees
Responsibilities
- Handle guest inquiries and resolve issues with professionalism
- Manage check-in/check-out procedures for overnight guests
- Monitor security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Prepare nightly reports for management review
- Uphold brand standards for cleanliness and service excellence
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Ability to work independently during overnight hours
- Strong conflict resolution and communication skills
- Basic knowledge of hospitality software (e.g., Opera, Fidelio)
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Ability to stand/walk for extended periods
- Flexible availability including weekends and holidays