Job Description
Join our dynamic team at Night Owl Solutions and embrace the freedom of a flexible evening schedule! We're seeking dedicated Night Shift Customer Service Specialists to deliver exceptional support while Albuquerque sleeps. Enjoy competitive pay, comprehensive benefits package, and a supportive work environment that values work-life balance. Perfect for students, parents, or anyone seeking daytime availability. Apply today and transform your night into a rewarding career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email during evening hours
- Resolve billing, technical, and account issues with empathy and efficiency
- Maintain detailed customer interaction records in CRM systems
- Collaborate with daytime teams for seamless service continuity
- Adhere to security protocols for sensitive customer data
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Proficient with CRM software and Microsoft Office
- Ability to work independently during evening shifts
- Flexible schedule availability (6 PM - 2 AM)
- Positive attitude and stress resilience