Job Description
Join Tampa Bay Connect as a Night Shift Customer Service Specialist and become an essential part of our 24/7 support team. This flexible part-time role offers competitive pay in a dynamic environment where you'll directly impact customer satisfaction while enjoying Tampa's vibrant nightlife before or after your shift. Perfect for students, night owls, or those seeking work-life balance. We provide comprehensive training and a supportive team culture focused on growth and recognition.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during night shift hours (11 PM - 7 AM)
- Resolve technical issues and product inquiries efficiently using CRM tools
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with overnight logistics team to resolve order fulfillment concerns
- Identify trends in customer feedback to improve service quality
- Adhere to security protocols for handling sensitive customer data
- Participate in monthly team meetings and training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or call center experience preferred
- Strong problem-solving skills with attention to detail
- Ability to work independently with minimal supervision overnight
- Proficient in Microsoft Office and CRM software
- Excellent communication skills with clear articulation
- Reliable transportation for late-night shifts
- Ability to adapt to changing priorities in a fast-paced environment