Job Description
Join our award-winning support team at Apex Solutions Group and become the voice of innovation during Seattle's vibrant nightlife. We're seeking dedicated Night Shift Customer Service Specialists to deliver exceptional experiences for our global tech clients. This role offers flexible scheduling, competitive compensation, and the opportunity to thrive in a fast-paced, collaborative environment.
As a key member of our 24/7 support infrastructure, you'll handle high-value interactions while enjoying Seattle's unique night shift perks – including reduced commute times and exclusive team events. We invest heavily in your growth through continuous training and clear advancement pathways.
Responsibilities
- Deliver premium multi-channel support (phone, chat, email) during night shift hours (11 PM - 7 AM)
- Resolve complex technical inquiries and account issues with 95%+ first-contact resolution rate
- Maintain detailed documentation in Salesforce CRM with precision and timeliness
- Collaborate with global teams via Slack to ensure seamless cross-shift knowledge transfer
- Identify process improvement opportunities through nightly performance analytics
- Uphold company values during all customer interactions, including de-escalation protocols
Qualifications
- Minimum 2 years customer service experience in tech or SaaS environment
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Ability to thrive in independent work environments with minimal supervision
- Flexible availability for consistent night shift scheduling
- High school diploma or equivalent; college degree in communications or business preferred
- Experience with ticketing systems (Zendesk/Jira) and basic troubleshooting