Job Description
Join our dynamic 24/7 support team as a Night Shift Customer Service Specialist at MetroConnect Solutions. This premium remote-adjacent role offers flexible evening hours while delivering exceptional service to high-value clients in the financial services sector. Enjoy competitive compensation, comprehensive training, and a supportive team environment designed for work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM)
- Resolve complex account issues using CRM systems with 95% first-contact resolution rate
- Process transactions and updates with 100% accuracy in financial services context
- Document interactions and maintain detailed case histories in Salesforce
- Collaborate with day-shift teams for seamless customer experience
- Adhere to FINRA compliance protocols for financial communications
Qualifications
- Minimum 1 year customer service experience in financial services or B2B tech
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (Salesforce experience preferred)
- Ability to work independently during overnight hours
- Strong problem-solving skills with attention to detail
- Valid US work authorization and reliable internet connection
- Availability for 3-4 nights per week including weekends