Job Description
Join CityNite Services Inc., Sacramento's premier 24/7 support provider, and become part of our dynamic night shift team! We're seeking dedicated Evening Customer Service Specialists to deliver exceptional experiences while our city sleeps. Enjoy competitive pay, flexible scheduling, and a supportive work environment that values your contribution. No weekends required!
Why Work With Us?
- Competitive hourly pay with weekly direct deposit
- Free parking and transit reimbursement
- Comprehensive training and career growth opportunities
- Health benefits available for part-time employees
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours (6 PM - 2 AM)
- Resolve service issues using our proprietary CRM system with 95% first-contact resolution
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with on-site security teams for urgent client escalations
- Perform system monitoring and report technical issues to IT support
- Conduct quality assurance checks on service interactions
Qualifications
- Minimum 6 months customer service experience
- Available to work 3-4 shifts weekly (20-28 hours total)
- Proficient in Microsoft Office Suite and CRM platforms
- Strong problem-solving skills with attention to detail
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Basic knowledge of Sacramento geography preferred