Job Description
Join our dynamic team in Minneapolis as an Entry Level Customer Service Specialist! We're offering flexible part-time hours perfect for students, career changers, or those seeking work-life balance. No experience required – we provide comprehensive training. Enjoy competitive pay, a supportive environment, and opportunities for growth. Apply now and start your rewarding career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed records of customer interactions in Salesforce
- Assist with inventory management and store merchandising tasks
- Contribute to team sales goals through upselling and cross-selling
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent verbal and written communication skills
- Proficiency with basic computer applications (MS Office, CRM tools)
- Strong problem-solving abilities and attention to detail
- Flexibility to work evenings and weekends (schedule discussed during interview)
- Positive attitude with a passion for helping others
- Ability to stand for extended periods during in-store shifts
- Reliable transportation to our downtown Minneapolis location