Job Description
Join Urban Logistics Solutions as a Night Shift Customer Service Specialist and enjoy unparalleled flexibility while supporting our 24/7 operations. This role offers evening hours (11 PM - 7 AM) with a fixed 4-day work week, perfect for students, parents, or anyone seeking work-life balance. You'll be the first point of contact for our clients, resolving inquiries with precision and empathy while working in a modern, climate-controlled facility. Competitive pay, weekly direct deposit, and comprehensive training provided. No weekends required!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat during overnight hours
- Process orders, troubleshoot logistics issues, and provide real-time shipment updates
- Maintain detailed customer records and documentation in CRM systems
- Collaborate with day-shift teams for seamless handover of critical issues
- Meet key performance metrics including resolution time and customer satisfaction
- Identify process improvement opportunities and suggest solutions
- Adhere to company protocols and data security standards
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or call center experience preferred
- Exceptional communication skills with clear, professional phone etiquette
- Strong problem-solving abilities and emotional intelligence
- Proficient in Microsoft Office Suite and CRM software
- Reliable transportation to our Philadelphia facility
- Ability to maintain focus during overnight hours
- Flexible availability within assigned shift window