Job Description
Are you a night owl looking for a rewarding career in a dynamic environment?
Premier Support Solutions is currently seeking dedicated and energetic individuals to join our team as Night Shift Customer Service Representatives. We are looking for professionals who thrive in the evening and weekend hours to provide exceptional support to our valued clients.
As a Night Shift team member, you will play a crucial role in maintaining our high standards of service. We offer a flexible work-life balance, competitive pay, and a collaborative culture that values every employee's contribution. If you are ready to start a part-time role that fits your schedule and offers growth opportunities, we want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer issues and complaints efficiently while maintaining a professional and empathetic demeanor.
- Accurately update customer records and documentation in our CRM system after every interaction.
- Collaborate with the day-shift team to ensure seamless continuity of service and knowledge transfer.
- Assist in the training and onboarding of new night shift staff members.
- Adhere to all company policies, procedures, and compliance standards during evening operations.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or retail is a strong plus.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM) and weekend shifts.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Reliable transportation and valid ID.