Job Description
Are you looking for a Part Time Night Shift opportunity that fits your lifestyle? Apex Support Solutions is currently hiring dedicated Customer Service Representatives in Cleveland, Texas. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
We offer a comprehensive benefits package including competitive pay, flexible scheduling, and a supportive team culture. Join us in our evening operations and become a key player in our mission to deliver excellence.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Flexible evening and weekend shifts
- Health, dental, and vision insurance available
- Professional development opportunities
- Employee referral bonuses
Don't miss this chance to advance your career in a dynamic role. Apply today!
Responsibilities
- Handle high-volume inbound and outbound customer calls and inquiries during evening hours.
- Resolve customer issues and complaints with empathy and efficiency to ensure high satisfaction scores.
- Accurately process orders, returns, and account updates within the company CRM system.
- Document all customer interactions and transactions in detail for record-keeping.
- Collaborate with the night shift team to ensure operational continuity and problem-solving.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or call center environments is preferred.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Ability to work independently with minimal supervision during night shifts.
- Strong verbal communication and active listening skills.
- Reliable transportation and availability to work rotating shifts, including weekends.