Job Description
Join GlobalConnect Solutions as a Night Shift Customer Service Associate and become the backbone of our 24/7 operations! We're seeking dedicated professionals to deliver exceptional support during evening and weekend hours in our Kansas City hub. This role offers flexible scheduling, competitive pay, and opportunities for growth in a dynamic environment. If you thrive in fast-paced settings and value work-life balance, this is your perfect career move.
Enjoy comprehensive training, performance bonuses, and a supportive team culture. Shifts are 4-8 hours nightly with weekend availability required. Apply now to start your rewarding part-time journey!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in real-time
- Collaborate with cross-functional teams during peak hours
- Maintain strict adherence to compliance protocols
- Contribute to continuous improvement initiatives
- Support overflow during high-traffic periods
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong written/verbal communication skills
- Ability to work independently with minimal supervision
- Proficiency in Microsoft Office and CRM tools
- Flexibility to work evenings/weekends/holidays
- Typing speed of 40+ WPM
- Background check clearance required