Job Description
Join Urban Hospitality Group as a Night Shift Customer Service Associate and become the backbone of our 24/7 guest experience! We're seeking energetic professionals to deliver exceptional service during evening and weekend hours at our premium downtown location. Enjoy competitive pay, flexible scheduling, and a dynamic team environment while supporting our luxury hospitality operations. Perfect for students, night owls, or those seeking work-life balance with daytime availability.
What We Offer:
- Competitive hourly wages with performance-based incentives
- Comprehensive paid training program
- Free parking and meal discounts
- Clear career advancement pathways
- Supportive team culture with monthly team-building events
Responsibilities
- Provide exceptional in-person and phone customer service during evening/weekend shifts
- Manage front desk operations including check-ins, check-outs, and reservation management
- Resolve guest inquiries and complaints promptly with empathy and professionalismMaintain accurate guest records and transaction documentation
- Coordinate with overnight staff and security teams for seamless operations
- Perform light cleaning and facility maintenance tasks during shift downtime
- Adhere to all safety protocols and emergency procedures
Qualifications
- Minimum 6 months customer service or hospitality experience
- Availability to work flexible evenings (4 PM - 12 AM) and weekends
- Strong communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Basic computer proficiency with reservation software
- Valid California driver's license (preferred)
- Ability to stand/walk for 8-hour shifts
- Background check and drug test required