Job Description
Join the Orange County Library System (OCLS) and become a vital part of our community hub. We are seeking a dedicated Library Assistant to provide exceptional customer service and support our mission of connecting people with information and each other. If you have a passion for literature, learning, and helping others, this is the perfect opportunity for you.
In this role, you will work in a dynamic environment, assisting patrons with research, managing circulation services, and maintaining the organization of our extensive collection. We offer a collaborative work culture, competitive benefits, and the chance to make a real impact in Orlando.
Responsibilities
- Patron Assistance: Provide friendly and efficient service at the circulation desk, assisting patrons with check-in, check-out, and account inquiries.
- Resource Management: Sort, shelve, and organize library materials, including books, media, and periodicals, to ensure easy access for visitors.
- Technology Support: Assist patrons with using library computers, printers, and digital databases; troubleshoot basic technical issues.
- Program Support: Help prepare for and facilitate children's programs, book clubs, and community events.
- Facility Maintenance: Assist in maintaining a clean, welcoming, and safe environment throughout the library branches.
- Reference Services: Direct patrons to appropriate resources and assist with basic research requests.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous experience in a customer service role or a library setting is preferred but not mandatory.
- Skills: Strong computer literacy and proficiency with Microsoft Office Suite and library management software.
- Communication: Excellent verbal and written communication skills with the ability to interact effectively with a diverse population.
- Organization: Detail-oriented with the ability to manage multiple tasks efficiently.
- Availability: Flexibility to work evenings, weekends, and holidays as required.