Job Description
Join our dynamic team at the Houston Metropolitan Library System as a Library Assistant! We're seeking a passionate individual to support our mission of providing exceptional service to Houston's diverse communities. You'll be the face of our library, assisting patrons with research, digital resources, and daily operations while fostering a welcoming environment for all ages. This full-time role offers competitive benefits, professional development opportunities, and the chance to make a meaningful impact in your neighborhood.
Responsibilities
- Provide exceptional customer service at information desks, assisting patrons with resource navigation and reference inquiries
- Manage circulation desk operations including check-outs, returns, and account maintenance
- Organize and maintain library collections, ensuring proper shelving and inventory accuracy
- Assist with digital literacy programs and technology support for patrons
- Coordinate children's and adult programming events and workshops
- Process interlibrary loans and manage digital resource platforms
- Collaborate with team on collection development and space optimization initiatives
Qualifications
- High school diploma or equivalent; library science coursework or certification preferred
- Minimum 1 year customer service experience in library or educational setting
- Proficiency with library management systems (e.g., Sierra, Koha)
- Strong research skills with knowledge of digital resources (e.g., OverDrive, Libby)
- Excellent communication and interpersonal abilities
- Basic technical troubleshooting for public computers and printers
- Ability to work flexible hours including evenings and weekends
- Bilingual (English/Spanish) highly desirable