Job Description
We are looking for a dedicated Junior Technical Support Associate to join our growing team in Indianapolis. This is an excellent opportunity for students and recent graduates to gain valuable experience in the tech industry while enjoying a flexible evening schedule.
As a [Students Welcome] role, we pride ourselves on a culture of mentorship and growth. You will be the first point of contact for our clients, helping to resolve technical issues and ensure a seamless user experience.
Why You'll Love This Role:
- Competitive hourly wage between $15 and $25.
- No prior experience required – full paid training provided.
- Schedule designed for students (Evening Shifts: 4:00 PM - 10:00 PM).
- Modern work environment with a supportive team.
Responsibilities
- Provide exceptional technical assistance via phone, email, and chat during evening shifts.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Document all customer interactions and resolutions accurately in our CRM system.
- Educate users on best practices for using company software and tools.
- Collaborate with senior engineers to resolve complex escalations.
- Maintain a high level of customer satisfaction through empathetic communication.
Qualifications
- Currently enrolled in a college degree program or recently graduated.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Reliable internet connection and a dedicated workspace.
- Availability to work a consistent evening schedule.
- Excellent written and verbal communication skills.