Job Description
Are you a student or tech enthusiast looking for a flexible evening role?
NexGen Tech Solutions is urgently hiring an IT Support Specialist to join our dynamic team in San Jose, CA. We are committed to fostering a collaborative environment where students and career changers can thrive while gaining valuable technical experience.
As part of our evening support crew, you will be the first line of defense for our clients, ensuring seamless technology operations during off-hours. If you are detail-oriented, tech-savvy, and ready to launch your career, we want to hear from you.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, and network issues for end-users in a timely manner.
- Remote Support: Provide technical assistance via phone and remote desktop tools to resolve user queries.
- System Maintenance: Perform routine checks and updates on servers and workstations to ensure optimal performance.
- User Assistance: Guide employees and students through technical processes and best practices.
- Incident Reporting: Document all technical issues, solutions, and resolutions in the ticketing system.
- Hardware Setup: Assist with the setup, configuration, and deployment of new devices and peripherals.
Qualifications
- Student Status: Currently enrolled in a Computer Science, Information Technology, or related degree program (Graduates welcome too!).
- Technical Aptitude: Basic understanding of PC hardware, operating systems (Windows/Linux), and networking concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Availability: Must be available to work evenings (e.g., 3:00 PM - 12:00 AM) and occasional weekends.
- Problem Solver: Proactive approach to identifying and fixing technical glitches before they impact users.
- Education: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).