Job Description
Are you a tech enthusiast looking for your next big challenge? TechNova Solutions is seeking a talented and motivated IT Support Specialist to join our dynamic team in the heart of Atlanta, Georgia. We are a fast-growing tech firm committed to delivering cutting-edge software solutions, and we pride ourselves on our inclusive, modern, and collaborative work culture.
We understand that the best talent comes from all walks of life. Students are welcome to apply for this role, particularly those pursuing degrees in Computer Science, Information Technology, or related fields. We offer mentorship, growth opportunities, and a chance to work with the latest technologies in a hands-on environment.
If you are ready to kickstart your career or take the next step in your professional journey, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person to ensure high levels of customer satisfaction and productivity.
- Install, configure, and maintain computer hardware, peripherals, and software applications including operating systems, office suites, and specialized business tools.
- Troubleshoot and resolve network connectivity issues, hardware malfunctions, and software errors in a timely and efficient manner.
- Manage user accounts, permissions, and security protocols within Active Directory and cloud-based systems.
- Assist in the deployment and configuration of new devices and systems during office rollouts or employee onboarding.
- Document all technical issues, resolutions, and standard operating procedures to maintain a comprehensive knowledge base.
- Collaborate with the engineering team to identify areas for technical improvement and process optimization.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (Students currently enrolled are encouraged to apply).
- Strong working knowledge of Microsoft Windows, macOS, and Linux operating systems.
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPNs.
- Excellent problem-solving skills with the ability to diagnose complex technical issues.
- Strong verbal and written communication skills to effectively interact with non-technical staff.
- Ability to work independently as well as part of a collaborative team environment.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are a plus.