Job Description
Are you a problem-solving expert looking for a flexible schedule? Apex Digital Systems is seeking a dedicated IT Helpdesk Support Specialist for our high-traffic weekend operations in Las Vegas, NV. We offer a dynamic environment where your technical expertise directly impacts our business continuity.
As a Weekend Specialist, you will be the frontline of our technical support, ensuring that our team remains productive and secure during critical peak hours. We value proactive communication and a customer-first approach.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and peripheral issues via phone and remote access.
- Diagnose and resolve network connectivity issues, printer malfunctions, and operating system errors efficiently.
- Manage inventory of IT assets, including logging, updating, and ordering replacement parts.
- Conduct routine security checks and ensure all workstations adhere to company compliance standards.
- Document all technical issues and resolutions in the helpdesk ticketing system (ServiceNow/Zendesk).
- Collaborate with the permanent IT team to implement weekend-specific maintenance schedules.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- 1-2 years of experience in IT support, helpdesk, or a related technical field.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Experience with remote desktop tools (TeamViewer, AnyDesk) and ticketing systems.
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Ability to lift and carry IT equipment weighing up to 40 lbs.