Job Description
Immediate Hire Opportunity: Apex Digital Solutions is currently seeking a highly motivated Part-Time IT Support Specialist to join our team in Indianapolis, Indiana. We are looking for candidates available for Evening and Weekend shifts who want to start immediately.
In this role, you will be the first point of contact for technical support, ensuring our team and clients experience minimal downtime. We offer a competitive hourly rate and a flexible schedule.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone and remote access for hardware and software issues.
- Manage and prioritize incoming help desk tickets within established Service Level Agreements (SLAs).
- Assist with the setup, configuration, and troubleshooting of workstations, printers, and mobile devices.
- Perform routine system backups and ensure data integrity for assigned servers.
- Document all technical issues, resolutions, and actions taken in the knowledge base.
- Collaborate with the engineering team to implement software patches and security updates.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Previous experience in IT support, help desk, or a similar technical role (1+ years preferred).
- Strong working knowledge of Windows operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Must be available to work flexible hours, including evenings and weekends, with a reliable schedule.
- Excellent communication skills and a customer-service oriented attitude.
- Valid Driver’s License is a plus for occasional on-site visits.