Job Description
Are you a tech-savvy problem solver looking for a rewarding career with a flexible schedule?
Apex Digital Solutions is currently seeking a dedicated Full Time Technical Support Specialist to join our dynamic team in Los Angeles, CA. We value our employees and offer competitive compensation, excellent benefits, and the opportunity to work in a modern, collaborative environment.
As a key member of our support team, you will be responsible for resolving complex technical issues for our clients outside of standard business hours. If you thrive in a fast-paced setting and have a passion for helping others, we want to hear from you.
Why Join Us?
- Flexible Schedule: Focus on your work-life balance with our structured evening and weekend shifts.
- Competitive Pay: Earn a competitive salary with opportunities for annual performance bonuses.
- Modern Tools: Work with the latest hardware and software solutions.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, and network-related issues for end-users via phone, email, and remote desktop tools.
- Shift Management: Manage and prioritize incoming technical support tickets during evening and weekend shifts.
- Documentation: Maintain detailed records of issues, solutions, and user interactions in the CRM system.
- Customer Communication: Provide clear, professional, and empathetic communication to clients regarding technical status and resolutions.
- Collaboration: Work closely with the development and engineering teams to escalate and resolve complex bugs.
- Training: Assist in the onboarding process for new support staff and participate in weekly training sessions.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Experience: Minimum of 2 years of experience in technical support or helpdesk roles.
- Availability: Must be available to work evening and weekend shifts as required by business needs.
- Technical Skills: Proficiency with Windows, macOS, and mobile operating systems. Knowledge of TCP/IP, VPNs, and remote access tools (TeamViewer, AnyDesk).
- Soft Skills: Strong problem-solving abilities and excellent verbal communication skills.
- Language: Fluent in English; bilingual in Spanish is a plus.