Job Description
Are you looking for a rewarding career that offers the stability of full-time employment with the flexibility of evening shifts? Apex Solutions Group is seeking a dedicated and detail-oriented Technical Support Specialist to join our growing team in Fresno, CA.
We are a forward-thinking company committed to excellence in IT support. In this role, you will be the first point of contact for our clients, resolving technical issues and ensuring seamless system operations. If you are passionate about technology and enjoy helping others, we want to hear from you.
Why Join Us?
- Competitive pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan (401k) with employer match.
- Professional development and training opportunities.
- Supportive and inclusive work culture.
Key Responsibilities:
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop.
- Troubleshoot hardware and software issues, including operating systems, printers, and network connectivity.
- Document all incidents and resolutions in the helpdesk ticketing system accurately and timely.
- Collaborate with the IT team to identify trends and implement long-term solutions.
- Conduct routine system checks and perform minor maintenance tasks.
- Assist in the deployment of new software and hardware updates.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or customer service.
- Strong problem-solving skills with the ability to diagnose complex technical issues.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic understanding of networking concepts.
- Ability to work independently in an evening shift environment.