Job Description
Are you looking for a dynamic career in New York with flexible scheduling? NovaStream Support is currently hiring dedicated professionals for both Full-Time and Part-Time positions. We are proud to offer competitive Evening and Weekend Shifts to help our employees maintain a healthy work-life balance.
Join a team that values innovation and employee growth. As a key member of our support division, you will handle high-volume inquiries and ensure our clients receive world-class service. We offer comprehensive training, competitive benefits, and a clear pathway for advancement.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during evening and weekend shifts.
- Resolve complex customer issues efficiently while maintaining a positive tone.
- Process orders, returns, and account updates with high accuracy.
- Collaborate with team leads to improve service protocols and resolve recurring issues.
- Document all customer interactions and transactions in the CRM system.
- Adhere to all company policies, compliance standards, and safety regulations.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work rotating shifts, including nights and weekends.
- Proficiency with computers and standard office software.