Job Description
Join our dynamic team at Premier Hospitality Group as a Full-Time Evening Receptionist! This pivotal role is perfect for a detail-oriented professional who thrives in fast-paced environments. You'll be the first point of contact for our prestigious clients, delivering exceptional service while managing critical administrative operations. Enjoy a competitive salary, comprehensive benefits package, and opportunities for career advancement in Fort Wayne's premier hospitality destination.
Responsibilities
- Manage front desk operations during evening shifts, including guest check-ins, inquiries, and problem resolution
- Handle multi-line phone systems, directing calls and taking accurate messages
- Coordinate with housekeeping and security teams to ensure facility standards
- Process reservations, payments, and maintain digital records using PMS software
- Prepare nightly reports and manage office supplies inventory
- Uphold brand standards through professional appearance and courteous communication
Qualifications
- Minimum 1 year receptionist or customer service experience required
- Proficiency with Microsoft Office Suite and property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with grace
- Flexible evening availability (3:00 PM - 11:00 PM, weekends required)
- High school diploma or equivalent; hospitality certification preferred
- Valid Indiana driver's license and reliable transportation