Job Description
Join our award-winning team at Premier Hospitality Group as a Full-Time Evening Receptionist! We're seeking a polished professional to be the welcoming face of our Columbus location during evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture where your contributions are valued.
Responsibilities
- Manage front desk operations with grace and efficiency during evening shifts (4 PM - 12 AM)
- Handle high-volume phone calls and digital communications with professionalism
- Coordinate guest check-ins/check-outs using our proprietary property management system
- Resolve guest inquiries and concerns promptly while maintaining brand standards
- Process payments and maintain accurate financial transaction records
- Collaborate with night security and maintenance teams for seamless operations
- Prepare daily activity reports for management review
Qualifications
- Minimum 1 year experience in front desk or hospitality reception role
- Exceptional verbal/written communication and multitasking abilities
- Proficiency with Microsoft Office Suite and property management software
- Strong problem-solving skills with a customer-first mindset
- Flexibility to work evenings, weekends, and holidays as needed
- Valid Ohio driver's license (for occasional errands)
- High school diploma or equivalent required; college degree preferred